CUST_SERV_LETTERS

Description: |
Extracts list of letters and envelopes attached to Customer Service (NCS) communication.

Primary Key

Column Name | Ordinal Position |
--- | --- | ---
COMM_ID | 1 |
LINE | 2 |

Column Information

| Name | Type | Discontinued? |
--- | --- | --- | --- | ---
1 | COMM_ID | NUMERIC | No |
The unique identifier for the customer service communication.
2 | LINE | INTEGER | No |
The line number for the information associated with this record. Multiple pieces of information can be associated with this record.
3 | LTR_HNO_ID | VARCHAR | No |
The ID of the note record that stores the text of the letter or envelope.
4 | LTR_ETX_ID | VARCHAR | No |
The ID of the SmartText template record for the letter or envelope.
5 | LTR_ETX_ID_SMARTTEXT_NAME | VARCHAR | No |
The name of the SmartText record.
6 | LTR_SUMMARY | VARCHAR | No |
This column contains the first 254 characters of the letter or envelope associated with the customer service communication.
7 | LTR_NAME | VARCHAR | No |
The name of the letter or envelope template.
8 | LTR_CREATE_DATE | DATETIME | No |
The date the letter or envelope was added to the customer service communication.
9 | LTR_CREATE_TIME | DATETIME (Local) | No |
The time the letter or envelope was added to the customer service communication.
10 | LTR_USER_ID | VARCHAR | No |
The ID of the user who created the letter or envelope in the customer service communication.
11 | LTR_USER_ID_NAME | VARCHAR | No |
The name of the user record. This name may be hidden.