MYC_CONVO_ABT_CUST_SVC

Description:

Customer service topics associated with the MyChart message conversation.

Primary Key

Column Name	Ordinal Position
THREAD_ID	1
LINE	2

Column Information

	Name	Type	Discontinued?
1	THREAD_ID	NUMERIC	No
	The unique identifier (.1 item) for the thread record.
2	LINE	INTEGER	No
	The line number for the information associated with this record. Multiple pieces of information can be associated with this record.
3	NCS_TOPIC_C_NAME	VARCHAR	No
	Contains the category value of the customer service topic associated with the conversation May contain organization-specific values: Yes
4	TOPIC_DISPLAY_NAME	VARCHAR	No
	Contains the name of the customer service topic that was presented to the user that started the conversation. Note that not all customer service topics are presented to the user. Some contexts are hard-coded by the workflow that generates the message.