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| Part of the table that contains data about how and what should trigger 2-way application actions from a message. This item contains the action to be performed by the keyword. We also store the action on the incoming mobile originated (MO) message where the item contains the action to be performed in response to this MO message. |
| May contain organization-specific values: Yes |
| Category Entries: |
| Make a Payment |
| Confirm Payment |
| Sign Up Payment Plan |
| Update Payment Plan |
| Confirm Payment Plan |
| See Other Options |
| Connect to Agent |
| Agent / View Statement / Abandon |
| Agent / View Statement / Entry |
| Agent / View Statement / Select Date Range |
| Agent / View Statement / Success |
| Agent / View Statement / Not Found |
| Agent / View Statement / Change Guarantor |
| Agent / View Statement / Change Date Range |
| Agent / Billing Documents Tab |
| Agent / Billing Tree |
| Agent / Init Guarantor Lookup |
| Agent / Validate Guarantor |
| Agent / Init Billing System Lookup |
| Agent / Validate Billing System |
| Agent / Clear Guarantor From Billing System Lookup |
| Agent / Billing Documents |
| Agent / Payment Options |
| Agent / Billing Estimates and Future Visits |
| Agent / Billing Other Options |
| Agent / Payment Plan / Create |
| Agent / Payment Plan / Update |
| Agent / Payment Plan / Sign Up |
| Agent / Payment Plan / Other Monthly Amount |
| Agent / Payment Plan / Update Amount |
| Agent / Payment Plan / Update Day of Month |
| Agent / Payment Plan / Update Payment Method |
| Agent / Payment Plan / Update Plan Terms |
| Agent / Payment Plan / Financial Assistance |
| Agent / Payment Plan / Abandon |
| Agent / Payment Plan / External Payment Page |
| Agent / View Scheduled Payments |
| Agent / Terminate Payment Plan |
| Agent / Cannot Pay |
| Agent / Cannot Pay Assistance |
| Agent / Payment / Entry Action |
| Agent / Payment / Select Guarantor |
| Agent / Payment / Select Billing System |
| Agent / Payment / Use New Method |
| Agent / Payment / Use Saved Method |
| Agent / Payment / Pay Other Amount |
| Agent / Payment / Pay Amount |
| Agent / Payment / Change Guarantor |
| Agent / Payment / Make A Change |
| Agent / Payment / Confirmed Payment Action |
| Agent / Payment / Cancel / Done |
| Agent / Make Payment / Abandon |
| Agent / View Receipt / Entry |
| Agent / View Receipt / Select Payment |
| Agent / View Receipt / Prompt for Date |
| Agent / View Receipt / Search for Payments |
| Agent / View Receipt / Confirmed |
| Agent / View Receipt / Link to Payments Page |
| Agent / View Receipt / Not Found |
| Agent / View Receipts / End |
| Agent / Billing Questions |
| Agent / Billing Details |
| Agent / Customer Service |
| Agent / Customer Service / Guarantor Context |
| Agent / Customer Service / No Guarantor Context |
| Agent / Update Paperless Preferences |
| Agent / Update Communication Preferences |
| Agent / Manage Payment Methods |
| Agent / Change Coverage |
| Agent / Link to Visits |
| Agent / Link to Estimates |
| Agent / Pre-Service Payment Plan |
| Agent / Create Estimate |
| Agent / Prepay Visit |
| Agent / Insurance Summary |
| Agent / Guarantor Context |
| Agent / Context Validation |
| Agent / Detail Bill / Entry |
| Agent / Detail Bill / Validate Info |
| Agent / Detail Bill / Validate Date |
| Agent / Detail Bill / Found Existing Detail Bill |
| Agent / Detail Bill / Declined Existing Detail Bill |
| Agent / Detail Bill / Generate Detail Bill |
| Agent / Detail Bill / Did Not Confirm Information |
| Agent / Detail Bill / Change Guarantor |
| Agent / Detail Bill / Change Information |
| Agent / Detail Bill / Abandon |
| Agent / Guarantor Invalid for Action |
| Start Fills |
| Opt Out of Campaign Cohort |
| Create CRM for Campaign |
| Create CRM for Campaign |
| Opt Out of Campaign Cohort |
| Create In Basket Message for Campaign |
| Create In Basket Message for Campaign |
| Send Appointment Scheduling Link for Campaign |
| Fast Pass Accept |
| Fast Pass Decline |
| Fast Pass Remove from Wait List |
| Confirm Appointment |
| Cancel Appointment |
| Arrive Appointment |
| Reschedule Appointment |
| Ticket Pass Accept |
| Ticket Pass Decline |
| Ticket Pass More Options |
| Ticket Chat Start Conversation |
| Ticket Chat Accept Time |
| Ticket Chat Search Times |
| Ticket Chat Decline |
| Ticket Chat Select Location |
| Ticket Chat Select Time Zone |
| Arrive Appointment More Options |
| Ticket Chat Allow Details |
| Ticket Chat Location Info |
| Ticket Chat Confirm Default Location |
| Ticket Chat Decline Default Location |
| Schedule Slot 1 |
| Schedule Slot 2 |
| Schedule Slot 3 |
| Ticket Pass Opt Out |
| Decline Appointment Request |
| Appointment Request Decline Reason 1 |
| Appointment Request Decline Reason 2 |
| Appointment Request Decline Reason 3 |
| Appointment Request More Options |
| Confirm Case |
| Complete Task |
| Skip Task |
| Get Task Info |
| Block Notification Quick Release |
| Block Notification Will Fill Time |
| Text / Grant Consent |
| Text / Revoke Consent |
| Text / Help |
| Text / Send Grant Invitation |
| Text / Disable Preference |
| Text / Confirm Grant Consent |
| Text / Exit Session |
| Text / Info |
| Voice / Opt Out |
| AI Agent Abort Abandon |
| AI Agent Confirm Abandon |
| AI Agent / Default Abandon Workflow |
| AI Agent / Start Tree |
