|
Name |
Type |
Discontinued? |
|
| 1 |
ESCALATION_ID |
NUMERIC |
No |
|
|
|
| The unique identifier (.1 item) for the subject name record. |
|
|
| 2 |
LINE |
INTEGER |
No |
|
|
|
| The line number for the information associated with this record. Multiple pieces of information can be associated with this record. |
|
|
| 3 |
CHANGE_LOCAL_DTTM |
DATETIME (Attached) |
No |
|
|
|
| Instant there was a change event for the escalation. |
|
|
| 4 |
CHANGE_LEVEL |
INTEGER |
No |
|
|
|
| Level in the path the change event occurred for the escalation. |
|
|
| 5 |
ESC_CHANGE_TYPE_C_NAME |
VARCHAR |
No |
|
|
|
| Change type for the escalation. |
| May contain organization-specific values: No |
| Category Entries: |
| Automatically Advanced |
| Manually Advanced |
| Request Failed |
| Completed |
| Start Request |
| Take Responsibility |
| Remove Responsibility |
| Undo Completed |
| Cancel Request |
| Reminder Sent |
| User Declined |
| Added Participants |
| Removed Participants |
| No Available Users Advancement |
|
|
| 6 |
CHANGE_USER_ID |
VARCHAR |
No |
|
|
|
| EMP ID of recipient who changed escalation. |
|
|
| 7 |
CHANGE_USER_ID_NAME |
VARCHAR |
No |
|
|
|
| The name of the user record. This name may be hidden. |
|
|
| 8 |
AFFECTED_PROVIDERTEAM_ID |
NUMERIC |
No |
|
|
|
| PCT ID of a provider team affected by an escalation change. |
|
|
| 9 |
AFFECTED_PROVIDERTEAM_ID_RECORD_NAME |
VARCHAR |
No |
|
|
|
|
| 10 |
AFFECTED_CALL_ORDER |
INTEGER |
No |
|
|
|
| The call order of a PCT affected by an escalation event. |
|
|
| 11 |
AFF_ROLE_TRTMNT_TEAM_REL_C_NAME |
VARCHAR |
No |
|
|
|
| The role in the role hierarchy of a PCT affected by an escalation event. |
| May contain organization-specific values: Yes |
|
|