|
Name |
Type |
Discontinued? |
|
1 |
ESCALATION_ID |
NUMERIC |
No |
|
|
|
The unique identifier (.1 item) for the subject name record. |
|
|
2 |
LINE |
INTEGER |
No |
|
|
|
The line number for the information associated with this record. Multiple pieces of information can be associated with this record. |
|
|
3 |
USER_ID |
VARCHAR |
No |
|
|
|
The IDs of the users responsible for the escalation |
|
|
4 |
USER_ID_NAME |
VARCHAR |
No |
|
|
|
The name of the user record. This name may be hidden. |
|
|
5 |
UC_GROUP_ID_RECORD_NAME |
VARCHAR |
No |
|
|
|
|
6 |
UPDATE_LOCAL_DTTM |
DATETIME (Attached) |
No |
|
|
|
Instant of responsible users change. |
|
|
7 |
RESP_USER_STATUS_C_NAME |
VARCHAR |
No |
|
|
|
Instant there was a change event for the escalation. |
May contain organization-specific values: No |
Category Entries: |
Received |
Sender |
Offline |
Baton Holder |
Declined |
Forwarding |
Removed |
|
|
8 |
PROVIDERTEAM_ID |
NUMERIC |
No |
|
|
|
The PCT IDs of the responsible provider teams |
|
|
9 |
PROVIDERTEAM_ID_RECORD_NAME |
VARCHAR |
No |
|
|
|
|
10 |
CALL_ORDER |
INTEGER |
No |
|
|
|
The most recently attempted call order for the provider team |
|
|
11 |
ROLE_TRTMNT_TEAM_REL_C_NAME |
VARCHAR |
No |
|
|
|
The most recently attempted role for the provider team |
May contain organization-specific values: Yes |
|
|
12 |
RESPONSIBLE_REASON_C_NAME |
VARCHAR |
No |
|
|
|
The reason that the user is listed as responsible for the request. |
May contain organization-specific values: No |
Category Entries: |
Direct Recipient |
Group Membership |
On-Call |
Message Forwarding |
Added to Conversation |
Sender |
On-Call Primary Team Contact |
|
|
13 |
REASON_USER_ID |
VARCHAR |
No |
|
|
|
Contains the EMP ID of the user who caused this user to be listed as responsible |
|
|
14 |
REASON_USER_ID_NAME |
VARCHAR |
No |
|
|
|
The name of the user record. This name may be hidden. |
|
|
15 |
REASON_PROVIDERTEAM_ID |
NUMERIC |
No |
|
|
|
Contains the PCT ID of the On-Call team this user is a member of that caused them to become responsible |
|
|
16 |
REASON_PROVIDERTEAM_ID_RECORD_NAME |
VARCHAR |
No |
|
|
|
|
17 |
REASON_ROLE_TRTMNT_TEAM_REL_C_NAME |
VARCHAR |
No |
|
|
|
Contains the responsible user's role |
The category values for this column were already listed for column: ROLE_TRTMNT_TEAM_REL_C_NAME |
|
|
18 |
REASON_UC_GROUP_ID_RECORD_NAME |
VARCHAR |
No |
|
|
|
|