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| The reason code to justify the change made to override the EVV failure. |
| May contain organization-specific values: Yes |
| Category Entries: |
| Mobile Device Issues |
| Mobile Device Captured Incorrect Location |
| Mobile Device Not Charged |
| Mobile Device Missing |
| Mobile Device Requested |
| Mobile App Issues/Inoperable |
| No Cell Coverage |
| Other |
| Provider Error |
| Provider Failed to Document Start Visit - Services Delivered |
| Provider Failed to Document End Visit - Services Delivered |
| Provider Failed to Document Start or End Visit - Services Delivered |
| Provider Failed to Document Start and End Visit - Services Delivered |
| Provider Documented Visit Start/End too Late/Early |
| Data Entry Error |
| Scheduling Error |
| Duplicate Entry |
| Service Provided Outside Home |
| Service Provided at an Alternate Location - Services Delivered |
| Wrong Type of Service Selected |
| Wrong Patient Selected |
| Unsafe Environment |
| Emergency |
| Natural/Public Health Disaster |
| Visit Extended by Patient Request |
| Visit Shortened by Patient Request |
| Patient Refused Service |
| No One Answered Locked Door |
| Patient Discharged |
| Legal Designee Refused Service |
| Patient Unavailable |
| Patient Not Home |
| Patient Removed From Home By Family |
| Patient in Hospital |
| Patient Expired |
| Unscheduled Visit (Confirmed) |
| Provider Service Not Per Patient |
| Provider No Show |
| Provider Change |
| Provider Unable to Use Mobile Device |
| Administrative Delay |
| Retroactive Coverage Addition |
| Retroactive Payor Change |
| Manual Entry of EVV |
| Verification Attempt Failed |
| Group Visit |
| Split Visit - Overtime |
| Split Visit - Multiple Programs |
| Split Visit - Home Care Attendant |
| No Orders - Not Billable |
| Provider ID Not Entered |
| Invalid Provider ID |
| EVV System Failure |
| Type of Service Not Selected |
| Patient Requested Visit Change/Cancellation |
| Visit Cancelled - Patient's Services Suspended |