Scheduling

Exchange information about scheduled appointments and procedures

Web Services and Other Integrations

We've created web services and other integrations for use cases supplied by our organizations.

Automated Appointment Confirmation read the specRead the technical specs

Interactive Voice Response systems can be used to deliver appointment reminders to patients prior to their visits, asking them to confirm. Once the appointment is confirmed, the IVR system sends this information back to the Epic EMR so clinic staff can estimate no-show probabilities. Current integrations include...
  • 1-800 Notify
  • 3M
  • Artiva
  • AudioCARE
  • Avaya
  • Acuvoice
  • AMTELCO
  • Aspect
  • BCB
  • Callpointe
  • Cisco
  • ClientTell/West Corporation
  • Computer Instruments (CI)
  • Eliza
  • Genesys
  • Genius
  • HC1
  • I3
  • Inphonite
  • Infosend
  • Mutare
  • Nuance (fka Varolii)
  • PatientPrompt
  • PhoneTree
  • Phytel/IBM
  • Relatient
  • RingClear
  • Rreal
  • Stericycle (fka NotifyMD, Notify, MedVoice)
  • Talksoft
  • Tavoca
  • Technology for Business (TFB)
  • TeleMinder
  • TeleVox/West Corporation
  • Tunstall
  • Twilio
  • WELL Health

Read a Provider's Schedule

This API is used by external systems that need to determine open slots on a provider's schedule for appointments. Technical documentation for these APIs are available through our App Orchard program. Current integrations include...
  • HealthGrades
  • iTriage
  • InQuicker

Schedule Appointment

This family of APIs is used by external systems to create an appointment for a provider. The caller provides a patient ID, the department, the provider, the visit type (which determines the visit length and other scheduling details), the time and date of the appointment, and any comments that should be displayed with the visit. A separate service is used to cancel scheduled appointments. Technical documentation for these APIs are available through our App Orchard program. Current integrations include...
  • HealthGrades
  • iTriage
  • InQuicker

Automated Recall Notifications read the specRead the technical specs

Interactive Voice Response systems can be used to deliver recall reminders to patients to remind them to schedule follow-up appointments. The IVR system sends call result information back to the Epic EMR so clinic staff know when and how patients were contacted about scheduling recall appointments. Current integrations include...
  • Cisco
  • Phytel/IBM
  • RevSpring
  • TeleVox/West Corporation
  • WELL Health